Here are some questions and answers that we receive on a regular basis. We hope that this page will help answer any questions that you might have. If you have a question that is not on this list please feel free to call us or fill out our on-line quote form to request more information.

  How do I know if I need to have a glass repair or replacement?
  How do I get a quote?
  How do I know if I have insurance coverage for auto glass?
  Does a windshield /auto glass replacement or rock chip repair affect my insurance rates?
  Do I have to call my insurance company and report the damage?
  What if my insurance company tells me I have to use another shop?
  Are there different qualities of glass and workmanship?
  What kind of guarantee do you offer?
  What area do you service?
  How long does a glass replacement or windshield repair take?
  What do I do if I have a problem after a replacement or repair?
   

 
How do I know if I need to have a glass repair or replacement?

Insurance companies now more then every will encourage repair over replacements whenever possible!  Most insurance companies waive deductibles for windshield repairs. It is always recommended that the windshield be replaced if the glass damage is larger then a quarter or is in the line of vision (see Chart Below). Apex Auto Glass, Inc is happy to repair rock damage whenever possible and in most cases it is no cost to you!

 

 


How do I get a quote?

You may fill out our online quote page or you may call us at 253-826-1518. Our experienced sales staff will be able to answer any question may you have as well as inform you of our current specials.

 

How do I know if I have insurance coverage for auto glass?

Auto glass replacement or repair is covered under the comprehensive portion of your auto insurance. Sometimes referred to as "other the collision or glass safety". If you have full comprehensive insurance on your vehicle auto glass repairs should be covered. In the even you are unsure about your coverage or have questions we would be happy to assist you by contacting your insurance company to determine the type of coverage you have.

Do not be mislead by network claim center many of which are owned an operated by large auto glass replacement chains, state law allows you to choose Apex Auto Glass, Inc for your auto glass repair and replacement needs.  See Exercise your right to choose!

 

 

Does a windshield /auto glass replacement or rock chip repair affect my insurance rates?

In the state of Washington it is a no-fault claim and does not directly raise your rates or premiums.

 

Do I have to call my insurance company and report the damage?

The staff of Apex Auto Glass, Inc is trained to assist in acquiring any necessary information needed for your auto glass repair or replacement. We are happy to call and confirm coverage then assist you in the claims set-up process.

Please be advised that many insurance company have subcontracted their auto glass claims to Glass Claims Centers / Glass Networks. *Many of these networks are owned and operated by national auto glass companies who have a vested financial interested in you going to "their preferred" glass shop.

 


What if my insurance company tells me I have to use another shop?

State Law allows you to choose Apex Auto Glass, Inc for all of your auto glass needs. Remember to let your insurance company know you have already chosen Apex to do the work and that we abide by your insurance companies pricing guidelines and restrictions. Please do not be mislead by network claim centers, many of these networks are owned and operated by national auto glass companies who have a vested financial interested in you going to "their preferred" glass shop. But state law allows you to choose any glass company you wish for your auto glass repair and replacement needs.  

 

Are there different qualities of glass and workmanship?

Yes there are various qualities of glass made today in the auto glass industry. Be assured Apex Auto Glass purchases only Pittsburgh Plate Glass, one of the highest quality replacement glasses made in the USA today. We do not use imported glass or after market brands to cut corners and save money. Quality and safety are very important to us.

 

What kind of guarantee do you offer?

Yes there are various qualities of glass made today in the auto glass industry. Be assured Apex Auto Glass purchases only the highest quality replacement glass made in the USA today. Quality and safety are #1 to us!

 

What area do you service?

We have provided a quality mobile service for auto glass repair and replacement in Pierce and South King county Washington since 1992. Our main office is located in: 20936 Hwy 410 East, Bonney Lake WA 98390.

 

How long does a glass replacement or windshield repair take?

An auto glass replacement may vary depending on the piece of glass replaced but will usual take around an hour. Our experienced repair technicians usually take between 15 and 20 minutes to complete a simple rock chip repair. The technician manger will inform you if more time is needed for any work necessary on your particular vehicle.

 

What do I do if I have a problem after a replacement or repair?

We at Apex Auto Glass, Inc specialize in customer service! Our goal is your complete satisfaction. In the event you have a problem with a repair or replacement, please contact us as soon as possible so we can correct the situation immediately. We also encourage customer feed back, so please feel free to contact us regarding any experience you have with Apex Auto Glass, Inc.

 
     
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